Before you contact us
Refresh Shopify data, check Data quality, and confirm the relevant supplier rule. These checks resolve the most common reasons a recommendation is missing or withheld.
What to include
- Your store name and the ReOrder screen you were using.
- The product or variant involved, with sensitive details removed.
- What you expected and what ReOrder displayed.
- A screenshot with customer and commercially sensitive data removed.
Do not email passwords, access tokens, customer personal information, or payment details.
Contact
Email hello@reorderinventory.com. We will reply to the address you use to contact us.
Policies
Review the privacy notice and terms of service for information about data, billing, cancellation, and merchant responsibilities.